Frequently Asked Questions

Getting Started

Visit the ‘Create a MyArrow Account’ page and fill out the simple form.
After you submit a request for access our team must review your request. If you qualify for MyArrow access, our team will reach out to you with instructions on how to set up your password and log in for the first time.
Reach out to your Arrow Representative from within the MyArrow platform and they will help you add another team member to your MyArrow account.

If you’re unsure how to contact your Arrow Representative, click here.
Click here for a list of helpful MyArrow training materials or type a question into the search bar at the top of this page.

Click here to learn how to contact your Arrow Representative if you have any additional questions.

Ordering

Search by your Customer Part Number (CPN) to see your custom pricing. If you search by a Manufacturer Part Number (MPN) you will need to select your CPN from the dropdown to see your custom pricing.

If you are uploading a BOM, make sure to map the CPN column when uploading otherwise you will need to add a CPN to each row in your BOM to see your custom pricing.
MyArrow displays lead time and pipeline columns when you search for a part. You can also see lead time in the pipeline column when you upload a BOM.
In the shopping cart select your request date (the date you want parts on your dock) for each part.

If you would like to select multiple shipping dates for certain parts, click ‘Duplicate Lines’ to split the lines and request multiple dates. Click here to learn how.
You must contact your Arrow Representative to cancel an order. If you’re unsure how to contact your Arrow Representative, click here.
Click here to learn how to change your request date.
Yes, you will be able to view and manage all the orders you’ve placed with your Arrow Representative as well as the orders you’ve placed directly on MyArrow.
MyArrow offers a Pricing & Availability API and an Orders API. Click here to learn more or click here for technical documentation.

Feature Support

Click here to learn how to submit a return or field quality request online.
Click here to learn how to find and print invoices on MyArrow.
Click here to learn how to find tracking numbers for your orders.
Click here for a list of how-to articles about the MyArrow BOM tool.
Your quote is either still processing or expired. Once your quote has finished processing, the ‘Buy Now’ button will turn green. If your quote is expired click here to learn how to resubmit your quote.
The information displayed in MyArrow is tied to the billing address we have on file. Click your name at the top of the dashboard and confirm that the correct address is selected. If it is not, click ‘Account Details’ to select the correct address.