MyArrow Training | Order Management - MyArrow Updates

Order Management

MyArrow offers many ways for customers to acquire the items they need and know when they will receive them. After ordering items, exercise the freedom to expedite the request date anytime before your items have been shipped. Then, easily view a customizable view of open orders and shipments by referencing unique identifiers such as purchase order, customer part number, manufacturer part number, or buyer name. Once your order is shipped, gain access to carrier tracking information and invoices for your purchase.

No matter what stage you are at in the process, MyArrow provides you a clear picture of your orders and the options you have to optimize the timing of when you receive them.

Delivery Date Changes

If you need to make a date change, use our calendar tool to update your request date. Multiple line items can be selected for the same change or can be customized through individual request dates for each individual line item.

  1. Navigate to your open orders.
  2. Select the order you would like to request a schedule change for and click “View Order”.
  3. Select the line items you would like to make requests for.
  4. Click the “Edit Request Date” button.
  5. Click on the calendar input field.
  6. Select the date you would like to request.
    • Note: If multiple lines are selected, an additional calendar displays for each line.
    • Note: Use the calendar above the first line, to apply the same date to all the lines in your order.
  7. Select “Submit Request”.
  8. A confirmation pop up will display with information regarding your request. Check to make sure that all of the information is correct.

Automated Reports

MyArrow provides you with automated reports that send you updates on what is most important to you throughout the order process. Whether you want to sort through orders, view tracking information, or export order histories, you have the option to customize your reports or select from the three default options listed below.

Open and Preparing Shipment + Last 7 Days Shipped:

Displays a quick reference of open orders including estimated ship dates for partial shipments.

All Arrival Dates Updated in the Last 30 Days:

Communicates changes in arrival dates to assist in accurate supply chain planning.

All Date Mismatches Requested in the Next 30 Days:

Shows the difference between the requested arrival date and the committed arrival date in addition to the estimated ship dates for partial shipments.

Shipment Tracking

Quickly access your most recent shipment from the “Shipped” tab of the landing page which provides you hyperlinks to information provided directly from the carrier. You can also view tracking information for all of your shipments in the “Orders” tab.

Requesting Returns and Reporting Quality Issues

Less than 1-minute tutorial.

For eligible orders, you can submit a field quality report for any issues you have come across including:

  • Short shipments
  • Overshipped shipments
  • Defective items
  • Damaged items

Our quality team will work to resolve the problem within 24-48 hours of your submission.

Email an Arrow Representative

While our site offers you the autonomy to take advantage of features and make decisions on your own, we know there may be situations where direct communication may provide you clarity throughout your ordering process. If you want more information or would like to directly communicate with someone at Arrow, select which order your inquires relates to and then choose a representative to reach out to by clicking on the “Email Arrow Representative” button within the “Orders” tab on MyArrow.