Request a return or report a quality issue

Posted on Feb 7, 2019. Featured in New on MyArrow , Order Management .
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Received the wrong parts or the wrong quantity? Damaged or missing parts? You can now request a return on MyArrow, anytime and anywhere:

  • Request Return of Materials for eligible orders
  • Submit a Field Quality Request
  • Simple form submits requests directly to Arrow’s Quality team
  • After you submit a request, a confirmation email containing the details of your request will be sent directly to you 
  • After processing, a completed RMA will be sent directly to you

How do I request a Return?

  1. Click on the shipped tab under orders in your dashboard
  2. Click ‘View All Shipped in Last 30 Days’
  3. Click ‘View Order’ on the order you would like to return
  4. Select the line items you would like to return
  5. Click ‘Request a Return/Quality Issue’
  6. Fill out all the fields
  7. Upload an Image
  8. Click Submit

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Topics: Authorization , Materials , New , Platform , Return